FAQ's | Return Policy

RETURNS, REFUNDS AND RESTOCKING FEES

RETURNS

Protect The Force accepts returns within 30 days of shipment. Prior to returning any products a Return Merchandise Authorization (RMA) number shall be requested and then issued by a PTF customer service representative. No refunds, credits, etc. will be issued without an RMA number.

All item(s) being returned must be unused, undamaged, and in the original packaging. The RMA number shall be included on all paperwork and clearly marked on all shipments.

All Returns will be carefully inspected before providing a refund, credit or exchange minus applicable restocking fees.

 

CLEARANCE ITEMS

All Sales on any Clearance/Closeout Gear is final and cannot be returned.

 

CUSTOM & OEM PRODUCTS

No returns or refunds will be authorized for any custom or OEM products.

 

SHIPPING

The customer is responsible for any and all applicable shipping charges unless return is due in part to manufacturing defect or shipping error incurred on PTF's part.

 

RESTOCKING FEES

All returned orders through no fault of PTF (such as size, color, etc.) will be charged a 15% restocking fee.

 

WAIVERS

All returns due to error by PTF will have any and all fees waived without question.

 

RETURNS > 30 DAYS

For any return outside 30 days the approval/disapproval will be issued on a case by case basis and will be subject to a 20% restocking fee.

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